Our standard shipping rates include curbside delivery. The truck driver will lower the freight to the ground for you, and you are then responsible for moving the furniture inside and assembling it. They will, in some instances, be more accommodating and move the crate to your garage if their schedule and your driveway allow for that, but that is not part of the standard service.
If the shipping crate appears to be damaged, please do the following:
Call us at 614-484-0130 and explain the issue.
Note any damages on the Bill of Lading before signing off.
Take photos of the shipping crate before unpacking it, and take photos of any damage to the furniture after unpacking it.
If the furniture is damaged we will, as quickly as possible, repair or replace the piece(s) depending on the nature of the damage.
Estimated Completion Date
We assign an estimated completion date for every order. This date is our best approximation for when we'll be finished building your furniture. Once your order is complete, we will call to let you know and make delivery or shipping arrangements. Packaging and shipping usually takes 7-10 days. Central Ohio in-home delivery can usually be scheduled within a couple of days.
Cancellations / Refunds
We reserve a spot for your order in our production schedule as soon as you place it, which means that any subsequent customers may not be able to get their orders as soon as they'd like to. We will allow cancellations within 3 days of the time the order is placed as long as we have not begun building your furniture. Because we start working behind the scenes on your order as soon as you place it, we discourage cancellations. In the event that you cancel your order, we will refund the original charge less a 2.5% transaction fee.
The rates calculated in our shopping cart will be accurate for almost all customers. If the size of an order (unusually small or large) or delivery location (remote, island, limited freight service, etc.) for a particular order would cause us to incur costs that far exceed what the online shopping cart projected, we will contact you with a revised shipping price and allow you to modify or cancel your order at that time.
We are 100% committed to getting you the furniture you have ordered. If there is a problem or error, we will make it right by repairing or replacing the pieces in question. Because the furniture is custom built for you, we do not accept returns.
All furniture built by The Bunk & Loft Factory is fully guaranteed against manufacturing defects for one year from purchase. Such manufacturing defects will be repaired or the furniture will be replaced at no cost.
For problems other than manufacturing defects, and for the life of the product, any repairs will be made at a cost of $10 per part. Such repair service will be performed at the Bunk & Loft Factory manufacturing facility, and the customer is responsible for bringing the parts to that location. Local (Central Ohio) repairs can be made in home for a trip charge equal to our delivery fee. Outside of Central Ohio we will repair or replace defective parts, and the customer is responsible for any applicable shipping charges.
This warranty is non-transferable.
As a part of our commitment to your privacy, Bunk & Loft Factory, Inc. supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's Privacy Promise to American Consumers. We (1) do not rent or sell contact information with other marketers; (2) honor customers' requests not to share their contact information with other marketers; and (3) honor customers' requests not to receive mail, telephone, or other solicitations from The Bunk & Loft Factory, Inc.
Collecting Your Information
There may be times when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, and other information. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our website. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, inquiry, etc., even if you have opted to not receive marketing communications from us.
In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us, other electronic markers and identifiers and other information about our site traffic. We may analyze this data for preferences, trends, site usage statistics and to recognize you. We may also receive usage data from your mobile phone or other device you use to access our website or our mobile applications, including location data, which we may also combine with other information.
Using Your Information
We use your contact information for analytical and marketing purposes, such as:
- confirming and tracking your order, subscription, or registration;
- analyzing preferences, trends, and statistics;
- informing you of our new products, services, and offers; and
- providing you with other information from and about The Bunk & Loft Factory, Inc.
We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
We allow third-party companies to serve ads and/or collect certain information when you visit our website. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other web sites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third party web beacon to collect this information. Our systems do not recognize "Do Not Track" signals, but several of these third party companies who utilize these cookies or beacons on our website enable you to opt out of this behavioral advertising. To learn more or opt out from these companies you can visit http://www.networkadvertising.org/.
In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to The Bunk & Loft Factory, Inc. or to others. We may also disclose your contact information when we believe the law or legal process requires it.
Option Out of Marketing and Transfers; Updating and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us, or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know. In the U.S., you can call us at 614-484-0130 or send us an email at firstname.lastname@example.org. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way. If you like, you may use one of the following statements in your message to us:
- I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events.
- I prefer not to receive direct mail advertisements, such as periodic mailings regarding products and services, special promotions or upcoming events.
- I prefer not to have my contact information provided to third parties for their marketing purposes.
You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.
Please note that any requests to remove or update your contact information may take up to seven days.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
Our website is a general audience site. Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet.
California users under the age of 18 may request the removal of their content or information publically posted on web sites or mobile applications by sending us an email at email@example.com. Please note that most of the user content that appears on our Site or Services is stored and controlled by third party providers; thus, complete and comprehensive removal of the content may not be possible.
Links to Third Party Web Sites