Here is some of the great feedback we've received
from our customers.
I just wanted to let you know that it was a pleasure dealing with your company,
Bunk & Loft Factory. We are extremely pleased with the process in which our
order was handled, tweaked and built to perfection. Christopher and Susan were
very helpful from our first call on. Not only was I impressed by the quality of
the finished product but most importantly it was shipped to us in the protective
crates. I'm sure this isn't the last time we will order from Bunk & Loft
Factory. To experience this type of satisfaction in today's world of
manufactured junk, your team gets an "A" all the way around!
Again, thank you for delivering, at a reasonable cost, a product that will last
us a very long time. We will recommend your company to all of our friends that
are looking for children's beds.
-- Steve & Brooke R., Chicago, IL
Hi! I just wanted to send a quick note to thank you for a wonderful shopping
experience which resulted in a perfect, high-quality, much-loved bed! From the
moment we walked in the store, we felt welcome and appreciated. Even though we
were working with a tight budget, your representative was able to design in his
head, exactly what we needed! We have a twin/full modified Kingswood with extra
top rail and ladder in navy blue. We are amazed by the quality...it is heavy
and sturdy...we have no worries while our boys sleep at night, and none when
they want to play in their new "castle" during the day. We are so happy to have
purchased a product made here at home...Columbus, Ohio, USA! Thank you again!
Jodi N. and Family, Lewis Center, OH
My beds arrived on Tuesday and I managed to put them together on Wednesday. I
must say that you guys at the Bunk & Loft Factory are the nicest group of people
to chat with over the phone. The beds are absolutely amazing & I LOVE them. I
couldn't have gotten better made beds anywhere else. And whoever made these beds
are also an amazing group of people. Please let them know how much I appreciate
what they have done.
Thank you all so much for everything!
Tricia O., Seattle, WA
The quality is amazing and the support that you provided throughout the process
have already recommended you to several friends and will remember you when our
other child gets a little older.
Tony C., Jasper, IN
From the first phone call to this shipment notification and all the emails and
calls in between, the customer service and advocacy has been spectacular. The
ability to customize our children's bedroom remotely and have it come together
as imagined has been wonderful. Everyone I talked to was attentive to my needs
and space challenges as well as creative with really good suggestions that were
followed with 3D renderings. he
materials came well packed and the beds were easy for me to assemble (did it in
a single afternoon). The construction quality is very high and everyone who
sees the beds are impressed by the sturdiness and visual appeal. Our two oldest
boys absolutely love their new beds and room re-configuration / space savings
has made space for their new baby brother to move in. Thanks for everything.
Tom L., San Jose, CA
Oh my goodness!!!! We got our beds! The delivery guy was great! We put them
together last night and seriously, they are so much better than I expected. The
black stain was perfect. They are so sturdy. It took a little work, but my 11
year old nephew and I put them together. Thank you so much for your great
customer service and the quality product we received. Sometimes when you order
something online, you end up sadly disappointed. We could not be more pleased
and I would recommend you to anyone. As a matter of fact, I have been bragging
to all my coworkers and family about you.
Thank you again and have a great day!!!
-- Glenda J., McAlester, OK
Hi, I just wanted to thank you for the great service and let you know we love
the beds. They're sturdy and functional. They also look great.
-- Lisa S., Eugene, OR
What a marvelous job your company has done. It has been such an ordeal for me
over the last few months: the planning, shopping, measuring, hoping... You have
helped me create the most beautiful and space saving bedroom for my
daughters. My husband and I lugged all the pieces into the house and up a
flight of stairs. As we were hauling the extremely heavy pieces, I became very
aware of the fine craftsmanship of the furniture. You all deserve a round of
applause. I could not have asked for more. Christopher...thank you for your
professionalism. I will recommend your company to EVERYONE. Enjoy the
pictures...I could not stop admiring their room. Fondly,
Rasela, Chris, Angela, Valerie, and Kristen A., Yorktown Heights, NY
The bunk beds delivered on Friday are fabulous, and we're excited about how they
came out. Thank you for your help and for the wonderful custom solution. And as
a side note, the setup/delivery guys were great, extremely polite and made quick
work of the job and even fixed a potential problem on the spot so there would be
no further delay in the order.
Thank you again for the great beds!
-- Kate & Danny E., Worthington, OH
Just wanted to say thank you for the great bunk beds and dresser! They are great
quality and exactly as expected... thank you!
-- Michelle W., Phoenix, AZ
Thanks so much for everything Christopher. We arrived in Arizona on Friday and
the truck pulled up to deliver our furniture at exactly the same time we arrived
at the house. The bunkbeds are amazing! Thanks so much. If you ever need a
reference, please don't hesitate to use our name. All our dealings with you
folks were extremely positive and the finished product is amazing. Even the
guys making the delivery and putting it together commented numerous times on the
quality of the beds. Thanks for all your help!
Ruth & Gary B., Mesa, AZ
Attached are the pics of the bunkbeds and furniture that you made for my girls
new room! It turned out perfectly - I also included the [sample pic] that I was
going after. Looks amazing and thank you for doing such beautiful work!
Angie W., Dublin, OH
Just wanted to drop a quick note and say how pleased we are with our new bunk
bed. We haven't yet got the bunk portion on but we are very impressed so far
with the quality and durability of the bed. Thanks for such a quality
-- Adam C. Fitzwilliam, NH
So worth the wait!! I
received the 3 story bunk beds. They are great.
got linen chest as well and love it. The color is great. I know this furniture
will last forever. Anyone who comes over and sees the beds ask where is that
from? They love them. Thank you so much for your hard work in producing quality
-- Jamie E. and Kids, Bayonne, NJ
We just want to
thank yoiu again! We have been VERY pleased with your company and tell
others what great products and service you have. We hope to do another
loft bed from you in the future when our youngest is old enough to handle
climbing! Thanks again.
-- Shannon K., Parma, OH
What an amazing team you have. My younger daughter is already planning her
room, so we will be back!
Christie P., Westerville, OH
I just wanted to say the kids’ furniture is beautiful! My kids could not be
happier - me too!!! Thank you!
-- Nancy C., NY, NY
Everything looks wonderful, and the drawers all work great! Please pass on our
thanks to your crew there. We love the furniture. It has absolutely transformed
the girls’ room.
Mysie S., Franklin, WI
ordered three loft beds on the phone to be shipped to California. All three were
custom orders and the prices were better then I could find anywhere else. They
were super nice on the phone and willing to build anything at a very reasonable
price. The beds were easy to put together and the quality was EXCELLENT.
Better then I would have ever expected for the price. This place is a rare
find in quality, price and customer service.
Hillarie A., Alameda, CA
comparison to other stores. The best. I have purchased from Rhodes, My Own
Room, and Kittles. Thank you!
– Joe G., Hilliard, OH
say the work you guys do is incredible. I am 100 % satisfied with my purchase. I
would definitely have no regrets doing business with your company again. Thus, I
have a picture of the bed in my cell phone just to show anyone I know. I will
recommend Bunk & Loft Factory. Thanking you once again,
– Mirna M., Brooklyn, NY
daughter loves her bed. All her friends are envious! Thank you!!
– Christine B., Lewis Center,
a superior buying experience!! Thanks.
– Heidi N., Columbus, OH
Extremely satisfied. Everyone very professional and courteous. Thank you for a
great product. We'll be back.
– Kurt & Katherine L., New
all at Bunk & Loft Factory. I just wanted to say Thank You so much for your
beautiful bed! Your company has a tremendous product. Going to pick up my
son's loft bed was a great adventure! Along the way, 5.5 hours each way, I
passed traffic jams on the opposite side of the highway, never on my side. :)
And I got a mattress to boot, talk about a perfect day! I had a chance to talk
to some of your employees, all of whom were super nice and an honor to meet. I
plan on doing business again with you and plan on promoting your company at
every opportunity. Forgive me for gushing but I couldn't be happier. Good luck
and keep up the beautiful work!
– Patrick M., Evansville, IN
happy with terrific service. We'll be coming back in the future. Thanks.
– Lisa D., Lewis Center, OH
pleased with every aspect of shopping at your store. Our desk looks
great and we hope to get many years of use.
– Michael S., Worthington, OH
assistance was excellent. We have recommended Bunk & Loft Factory to OSU
students in need of lofts.
– Dave T., Gahanna, OH
the loft bed, my wife loves the loft bed, and my son loves the loft bed. He
climbed up the ladder and did not want to come down. He loved it up there. The
workmanship and quality is awesome.
– Mark M., Staten Island, NY
keep doing what you are doing. This was the best furniture buying experience
– Felicia C., Gahanna, OH
craftsmanship, delivery, and set-up were all first rate! Keep up the great
work! Thank you!
– Caryn & Rick S., Bexley, OH
Family-owned businesses tend to have more passion for what they do. This
experience was awesome.
– Yvette & Steven S., Gahanna,
the bunk bed!! Thanks.
– Tricia Q., Bexley, OH
Everything was wonderful - you are a pleasure to do business with!
– Joe R., Upper Arlington, OH
enjoyed the experience and love the new desk.
– John N., Delaware, OH
received the best service. The bed was delivered when scheduled, and
everyone was very cordial. Thank you.
– Lisa K., Gahanna, OH
delivery and setup person was very professional, polite, and quick! The
saleswoman was very patient and helpful. Thank you.
– Chip & Nabeth R., Grandview
you for a wonderful bed & under bed drawer system. Great job!!
– Doug & Judi G., Reynoldsburg,
who has seen the furniture thinks it’s wonderful.
– Ginny C., Columbus, OH
– Eric & Heather L., Grove
enjoying his new “big boy” bed. Thanks!
– Stacie & Bill E., Gahanna, OH